Legal
Refund Policy
Last updated: September 20, 2026
1. Subscription Refunds
WebMCP offers paid subscription plans (Starter and Pro). Subscription fees are billed through our payment provider (Base44 Payments / Wix). You may cancel your subscription at any time, and you will continue to have access to your plan features until the end of the current billing period. Cancellation stops future charges — it does not automatically trigger a refund for the current period.
2. 14-Day Money-Back Guarantee
If you are not satisfied with your subscription, you may request a full refund within 14 days of your initial purchase, provided you have not conducted more than 10 audits under the paid plan. To request a refund, contact us through the Contact page with your order details. Refunds are issued to the original payment method and may take 5–10 business days to appear, depending on your bank.
3. Refund Exclusions
The following are not eligible for a refund: (a) subscriptions where more than 10 audits have been conducted under the paid plan; (b) subscription renewals after the 14-day window from the initial purchase; (c) charges for add-on services or one-time purchases that have been fully delivered; (d) accounts terminated due to violation of our Terms and Conditions.
4. How to Request a Refund
To request a refund, contact us through the Contact page and include: (a) your account email, (b) your order or transaction ID, and (c) a brief reason for the request. We will review your request and respond within 3 business days. Approved refunds are processed through our payment provider and cannot be expedited.
5. Cancellation vs. Refund
Cancelling your subscription stops future billing but does not refund the current period. If you cancel mid-cycle, you retain access until the period ends. If you want a refund for the current period, you must submit a refund request as described above — cancellation alone does not trigger a refund.
6. Failed or Duplicate Charges
If you believe you were charged in error, or a charge appears more than once, contact us immediately through the Contact page. We will investigate and issue a refund for any confirmed erroneous or duplicate charges within 5 business days.
7. Chargebacks
We encourage you to contact us before initiating a chargeback with your bank or card issuer. Chargebacks delay resolution and may result in account suspension. If a chargeback is initiated, we reserve the right to dispute it with evidence of the subscription service provided. Accounts associated with fraudulent chargebacks may be permanently closed.
8. Free Tier
WebMCP offers a free tier that does not require payment. Since no charge is made for the free tier, no refund is applicable. Upgrading from the free tier to a paid plan is subject to the refund terms above.
9. Jurisdiction-Specific Rights
Some jurisdictions (including the EU, UK, and certain US states) provide statutory cancellation or refund rights that may exceed the terms in this policy. Nothing in this policy limits any statutory rights you may have. If your jurisdiction grants a longer cooling-off period or mandatory refund right, that right applies regardless of this policy.
10. Changes to This Policy
We may update this Refund Policy from time to time. Material changes will be communicated through the Service or by email. Refund requests are evaluated under the policy in effect at the time of purchase, not the time of the refund request.
11. Contact
If you have questions about this Refund Policy or need to request a refund, please reach out through our Contact page.
14-day guarantee: Not satisfied within 14 days and under 10 audits? Request a full refund through the Contact page — no questions asked.
